BizForce360 for Service & After-Sales.
Service is where promises are kept or broken. BizForce360 holds the contract, the schedule, the complaint and the response time in the same system as the parts and the invoice — so an SLA breach is a dashboard alert, not a customer's phone call.
SLA clocks, engineer load and billable parts.
- SLA compliance
- Schedules
- Parts
- Recurring billing
The modules a service & after-sales business actually runs.
Grouped the way the work happens, not the way the menu is laid out — every one of these is a live screen in the product.
Contracts
5What was promised, for how long, for how much.
- Agreements (SLA)
- Billing Cycle
- Billing Cycle Report
- Warranty Policies
- Warranty Cards
Field service
6Who goes where, and when they got there.
- Service Schedules
- Issue Tracker
- Field Visits
- Attendance
- Location Tracking
- Daily Worklog
Parts and billing
6Consumed, charged, returned.
- Items
- Goods Issue
- Sales Return
- Invoices
- Direct Warranty Issue
- Collections
Performance
5Did we answer in time, and who is overloaded.
- Response Times
- Aging & Overdue
- Assignee Workload
- Issues
- Distribution by User
The loop, step by step.
- 01
Contract
The agreement records coverage, response and resolution targets and the recurring charge.
- 02
Schedule
Preventive visits are planned per machine or customer, assigned to an engineer.
- 03
Respond
A complaint opens against the customer and the serial, with the clock running.
- 04
Resolve
Parts are issued, work recorded and the outcome closed against the ticket.
- 05
Bill and learn
Parts, labour and contract billing post, and response times are measured per engineer and priority.
Where the money leaks today.
Breaches discovered in review
Response and resolution times are measured per ticket, so a slipping SLA shows while the month can still be saved.
Parts given away
Every part issued to a job is a stock document, so it either appears on a bill or on the warranty cost line.
Engineer overload
Workload and ageing views show who is carrying too much before the backlog hardens.
What service & after-sales teams ask first.
Can we bill service contracts automatically?
Billing cycles generate the recurring charge per contract; the billing cycle report shows what was billed and what was missed.
Is warranty separate from SLA?
Yes — warranty is entitlement per unit, SLA is the service contract per customer. Both post their cost to the ledger.
Do engineers use the mobile app?
Field visits, attendance and locations are captured on the phone, on the same records the service desk sees.
Other industries and the full catalogue.
BizForce360 for Production
BOM, MRP, jobs, quality and the true cost of every batch.
BizForce360 for FMCG & Distribution
Beats, secondary sales and dealer stock — measured on the same day.
BizForce360 for Paint & Construction Materials
Dealer network plus painter and site demand, in one thread.
All modules
The full catalogue by area, with search.
All industries
The complete list of industry pages.
See it running with service & after-sales data.
Open the demo business closest to your operation, or ask us for a walkthrough built around how your business actually runs.